Process analysis and SOPs
I assess how your processes run today, identify inefficiencies and risks, and document clear standard operating procedures your team can follow.
Enquire
Business analyst · Microsoft 365 automation
Power Automate and SharePoint consulting for growing organisations
I help small and mid-sized organisations streamline their operations. I analyse how work moves through your business, then design Microsoft 365 workflows, SharePoint solutions and clear procedures that reduce manual effort and improve visibility.
About me
I combine business analysis with hands-on Microsoft 365 expertise to turn complex, manual processes into efficient, well-governed workflows.
I'm Ela Hasen, a business analyst specialising in process improvement and Microsoft 365 automation.
My background spans technical support, operations and continuous improvement, including Amazon, where I worked on the Kaizen process-improvement programme. That experience gave me a practical understanding of how processes perform on the ground, and how to improve them in ways teams readily adopt.
Today I work with organisations to analyse their operations and deliver Power Automate workflows, SharePoint solutions and standard operating procedures that save time, strengthen governance and support growth.
- Requirements gathering
- Process mapping
- SOP development
- Workflow design
- Power Automate
- SharePoint
- Power BI
- Microsoft 365
- Visio
- Agile and SDLC
- User training
- AmazonProcess improvementKaizen continuous improvement programme and senior technical support
- Power AutomateMicrosoft Automation in a DayHands-on Microsoft workshop in workflow automation
- BComBusiness InformaticsUniversity of South Africa, with a Business Systems Analysis certificate from UCT
- Microsoft 365Automation and SharePointPower Automate, SharePoint, Outlook and Power BI
Services
Microsoft 365 consulting, automation and process documentation
Structured engagements that take you from understanding your current processes to a working, well-documented solution.
Power Automate workflows
I design and build approval workflows, intake forms, notifications and scheduled reporting, integrated with SharePoint, Outlook and Teams.
EnquireSharePoint solutions and support
I build SharePoint sites for managing operations, structure document libraries and permissions, and provide ongoing support as you grow.
EnquireProjects
Selected projects
Workflow automation, SharePoint and process documentation work I have delivered.
Workflow automation
Invoice approval workflow
- Challenge
- Invoices were approved through manual email chains, making approvals slow to track and hard to audit.
- What I built
- An automated approval workflow in Power Automate, integrated with SharePoint and Outlook, that routes each invoice to the right approver and records every decision.
- Outcome
- A consistent, trackable approval process with a complete record of every invoice in SharePoint.
- Power Automate
- SharePoint
- Outlook
- Microsoft 365
SharePoint
Internal operations hub
- Challenge
- Operational information, documents and procedures were spread across inboxes and shared drives.
- What I built
- A SharePoint site that the company uses internally to manage and run its day-to-day operations, with structured lists, document libraries, permissions and custom features.
- Outcome
- One central, organised place for the team to find information and manage operational work.
- SharePoint
- Microsoft 365
- User training
Process documentation
SOP development for LA Metro
- Challenge
- Operational procedures needed to be clearly documented and standardised.
- What I did
- Worked on the development of standard operating procedures for LA Metro, translating operational knowledge into clear, structured documentation.
- Outcome
- Procedures that are consistent, easy to follow and ready for training and review.
- SOP development
- Process mapping
- Documentation
Continuous improvement at Amazon
Represented my team on the Kaizen improvement programme: identified process improvements, facilitated discussions on operational challenges and presented recommendations to the leadership steering committee.
Focus: Kaizen, process improvementPolicies and procedures framework
Developed and implemented policies, procedures and guidelines that improved operational efficiency, and designed workflows to streamline business processes.
Focus: Governance, workflow designProcess flows and knowledge base
Documented and streamlined process flows and improved knowledge base processes, working with product and development teams.
Focus: Process documentationOperational reporting
Supported decision-making with reporting across Power BI and Salesforce, alongside SharePoint and Microsoft 365 administration.
Focus: Power BI, SalesforceApproach
Process first, technology second
Technology only delivers value when it reflects how your organisation really operates. I start every engagement by understanding your people and processes, so each solution is practical, adopted and sustainable.
Discover and map
I interview the people doing the work and map your current processes, pain points and priorities.
Design and build
I design workflows around your requirements and build them on the Microsoft 365 platform your team already uses.
Document and support
I provide clear documentation, SOPs and user training, with ongoing support as your organisation evolves.
FAQ
Frequently asked questions
Do I need to buy extra software?
In most cases, no. Most workflows run on your existing Microsoft 365 business licences. If a solution needs a premium connector or licence, I identify it and agree it with you before work begins.
How are engagements priced?
I scope each engagement during an initial consultation and quote a fixed fee, so you have full cost certainty before work begins.
Do you work remotely?
Yes. I work with organisations across South Africa, the United Kingdom, the United States and Europe, and meet clients in person in Cape Town.
How are workflows supported after go-live?
Every solution comes with full documentation and user training. Ongoing support is available on a monthly retainer to manage changes, enhancements and troubleshooting.
What are your qualifications?
I hold a BCom in Business Informatics and a Business Systems Analysis certificate from the University of Cape Town, and I am completing the Microsoft PL-900 Power Platform Fundamentals certification.
Contact
Start with a conversation
Share a brief overview of the process you would like to improve. I respond within one working day to arrange an initial consultation, at no cost or obligation.